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Shipping and return policy

Shipping & Delivery

At Von Norten Cosmetics, our number one concern is to keep our team and community safe during this uncertain time regarding COVID-19.

For our Swedish office and warehouse and warehouse partners, our team is working remotely where possible. You can still shop with us at vonnorten.com. Our warehouse and manufacturers are currently following all federal and state health guidelines to ensure that no individual’s health or safety is compromised and that all products are handled with care and shipped safely.

At the moment all orders are shipping as normal. There may, however, be delays with deliveries as shipping capabilities may be affected due to local regulations. We will continue to serve our community to the best of our ability and to the highest standard. 

Free Express Shipping – orders of SEK 1000/EUR 100 or more in Europe. Please note your order total must reach SEK 1000/EUR 100 or more after any discounts have been applied.
Free Express Shipping – orders of SEK 500/EUR 50 or more in Sweden. Please note your order total must reach SEK 500/EUR 50 or more after any discounts have been applied.

We endeavour to dispatch your order on the same or next business day. For most destinations, you will receive your order within 3-5 business days from when you've placed your order. Some remote destinations may take a little longer.

Any eventual shipping costs that may apply will be clearly shown during checkout prior to your purchase and may change from time to time, this section of our document only aims to cover the terms of our service. 

ALL OTHER COUNTRIES

via UPS OR DHL  

Express shipping to International Destinations – SEK 150*

Free Express Shipping – on orders of SEK 1500/EUR 150  or more. Please note your order total must reach SEK 1500/EUR 150 or more after any discounts have been applied.

We endeavour to dispatch your order on the same or next business day. For most destinations, you will receive your order within 3-7 business days from when you've placed your order. Some remote destinations may take a little longer.  Local customs regulations and process may effect the final delivery timing. 

All International deliveries must be signed for.

CHINA
Chinese orders must be less than 1000 Chinese Yuan Renminbi (approximately SEK 1400/EUR 140 depending on the exchange rate at the time) due to importing regulations.

VIETNAM
Vietnam orders must be less than 2.000.000 VND (approximately SEK 850/EUR 85 depending on the exchange rate at the time) due to importing regulations.

*as of the date when this document was last revised, up to date shipping costs is always shown clearly during check-out.

INTERNATIONAL DUTIES & TAXES

Our prices and shipping charges exclude any local customs duties or taxes/VAT. Customs duties and taxes are additional fees charged by local authorities. These costs can vary from country to country. Any such additional fees are the responsibility of the customer. Von Norten Cosmetics kindly asks our customers to source this information prior to purchase.  

TRACKING YOUR ORDER

Upon dispatch of your order, a consignment note number will sent to you so that you may track the progress of your shipment at any time. 

EXCHANGE RATE

International Orders will be charged in Swedish Krona (SEK) and in some cases Euro (EUR) or US Dollars (USD) as per your order confirmation. The final transaction charge to your account may vary slightly due to moment-by-moment exchange rate fluctuations.

CUSTOMS DECLARATION

A document containing a customs declaration will accompany all international shipments outside Europe. We are required to declare the value of the goods to customs. This value will be as per the order value in SEK.  We are unable to mark orders as ’gift orders’ as we are a retail company.

LIABILITY OF VON NORTEN COSMETICS

Please check and confirm all your order details, such as but not limited to, adress, name, e-mail, phone number, carefully before submitting your order. Von Norten Cosmetics does not take responsibility for any product loss or stolen goods, which has been addressed incorrectly due to incorrect information entered on your order form. 

Legal notice & Disclaimer

LEGAL NOTICE

This website and the newsletter and their use are governed by Swedish law. In consideration of your use of the Website, you represent that you are at least 18 years of age, or the legal age to form a binding contract in your jurisdiction if that age is greater than 18 years of age, and you agree to provide accurate and complete information about yourself as requested in any order or account registration form (the "Registration Data"). If Von Norten suspects that your Registration Data is inaccurate or incomplete, Von Norten may suspend or terminate your account. The Website may only be used by individuals who can form legally binding contracts under applicable law. Without limiting the foregoing, the Website is not available to children (persons under the age of 18). If you are a under the age of 18, you can use the Website only in conjunction with, and under the supervision of, your parent or guardian who has agreed to the Terms of Use. If you do not qualify, do not use the Website. You shall indemnify, defend and hold harmless Von Norten, its officers, directors, shareholders, employees, agents and representatives against all liability, demands, claims, costs, losses, damages, recoveries, settlements and expenses including without limitation interest, penalties, attorneys' fees, accounting fees, and expert witness fees arising out of or related to (i) your use of the Website or the Content and (ii) any breach or non-compliance by you of these Terms of Use. Von Norten shall have the right at its own expense, but not the obligation, to assume the exclusive defense and control of any matter subject to indemnification by you, and you shall not in any event settle any matter without the prior written consent of Von Norten. Von Norten reserves the right to seek all remedies available at law or in equity for violations of these Terms of Use, including the right to block access from a particular internet address to the Website

DISCLAIMER

The information contained herein is neither intended to dictate what constitutes reasonable, appropriate or best care for any given health issue, nor is it intended to be used as a substitute for the independent judgement of a physician for any given health issue. The major limitation of informational resources contained herein is the inability to take into account the unique circumstances that define the health issues of any patient. Please consult your health care provider for medical advice.

RETURN & EXCHANGE POLICY

If you want to return a product, let us know by contacting our customer service at info@vonnorten.com, within 14 days following your purchase at our web shop. We can only return products that have been purchased at our web shop.

Only send back your return after you have received a return confirmation email from us.

Please be aware that returns will only be accepted if the products are not opened or used. We cannot issue a return until we have received the returned product.

Once the product is returned and we have received all of the necessary details, we will return the money to the given account number. This usually takes around 3-5 working days.

Please note that the original shipping costs will not be refunded, nor will your expenses for returning the product back to us. When sending back a product, please pack the goods safely to secure from any potential damage, and keep a copy or record of the shipping information. We are not responsible if the returned item is damaged or lost in transit to us. Special orders and sales items cannot be returned.

If a product is defective due to manufacturing issues, or you have received the wrong product, we will of course compensate for this by covering shipping expenses for the return of the product and send you a new item. If the product is out of stock, we will arrange to reimburse the full amount paid.

SUPPORT

For any questions, please contact our customer service by email at info@vonnorten.com. We will respond to your email as soon as possible during working business hours.

You need to be 18 years or older to shop at our web shop. If not, you will need to have parental consent.